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Ecommerce Customer Engagement Cheat Sheet: Engage and Grow

Just like any traditional business, 80% of revenues for e-commerce businesses are generated from 20% of customers. Who are these 20%? These are your loyal customers that give you repeat business. In today’s increasingly competitive world of online commerce, the key to success is to engage with customers and grow your repeat business customer pool beyond 20%. The question is how do you go about it? Continue reading

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